One Medical & The Patient Experience: Dr. Tom Lee

The patient experience: so many people talk about improving it, but very few people have actually done something tangible about it.

Dr. Tom Lee is a rare exception: his company, One Medical provides an excellent patient experience in primary care. Here he describes the challenges and pitfalls in delivering a better experience, despite the torturous constraints in the American medical system.

One Medical

Comments

[Todd]

Thanks for posting this. The link to One Medical doesn't seem to be working...any chance you can fix it? (I'm the online marketing guy, so looking for inbound links!) Thanks.

[Jeff, Freelance MD]

Hi Todd,
The link under the video points directly to One Medical and works.

[Craig Koniver, MD]

Great stuff! In my upcoming book, Connect(ed): The New Rules of Medicine, I compare current medical practice to the DMV and wonder why it can't be more like Disney World? The patient experience is neglected in all of discussion of health care reform. But critical to patients "doing" well is patients "feeling" well. It is so great to see how Dr. Lee is recreating a better patient experience!